There can be many reasons why a user no longer visits a site. Most often this happens due to a poor interface and little experience with e-commerce customers. If the user does not receive support for the service when he wants to use the services or offer on the site, he will quickly leave the site and turn to those ones where he will receive help, where everything will be simple and convenient. Poorly thought-out website design and poor service are the key reasons for the loss of revenue for the company and the negative attitude of the user towards the brand.
In order to optimize and personalize the customer experience of the web portal, Magento support services can be used to improve the UX / UI in order to provide potential buyers with the most convenient and quick way to purchase goods, as well as to help the company develop in the e-commerce field. In this case, the magento support and maintenance solution is profitable and justified.
Benefits of Magento support service
Such a solution will help optimize the processes of working with the platform in order to improve functionality and increase efficiency. It all comes down to streamlining processes and giving clients full control over capabilities that deliver the high-quality results and standards they expect. Simply put, the hopes and expectations of consumers are 100% justified. This helps to keep the e-commerce achievements and experience constantly improving, which in turn helps to maintain the brand reputation and increase the company’s revenues. It is well known that business owners are always thinking about how to maintain a reputation, attract more potential customers and make a profit.
A properly designed, neat and presentable e-commerce site will be an effective promotion of the mission and brand. The consumer will not return to the web platform again if they have problems loading pages, viewing product stocks, or purchasing products. It is with the help of reliable Magento services that it is possible to achieve the smooth operation of the store. The service package includes the following:
- updates – it is important to regularly update Magento to the latest version to keep all processes running smoothly, as well as the latest features;
- optimization – this allows you to improve UX and ensure high performance;
- service – for first-class and flawless operation of the store with the help of current services;
- escalation – helps to find and fix problems in a timely manner. This happens in real time.
If you have such opportunities in your arsenal, you can get round-the-clock and efficient support for a web resource.
Phone support
Statistics show that more than half of customers prefer to contact company representatives via mobile phones. It is necessary to provide the user with the opportunity to quickly contact a living person and discuss important moments for him here and now. It is important for consumers to be able to resolve the issue immediately. And it doesn’t matter where the person is – at home, at the office, in another city or country.
Live communication helps build long-term relationships. This is another reason to use magento speed optimization services in your business.
E-Commerce Solutions
An entrepreneur, using Magento in his business, receives many advantages and opportunities, including:
- transferring the store from Magento to Magento 2 in order to expand its functionality;
- redesign of the user interface to increase the profitability of the business;
- development of individual design;
- creating custom functionality.
The opportunities also include ongoing support of qualified specialists.