This post will explain LiveAgent Alternatives. You can upgrade to the ticket option on LiveAgent, a website that offers a free call centre service, for $15 per month. In 2023, it was ranked as the best chat widget. It can be completely customised to each customer’s needs, retaining the necessary information.
Best 12 LiveAgent Alternatives In 2023
In this article, you can know about Best 12 LiveAgent Alternatives In 2023 here are the details below;
Best and most demanding call center software will be described in this article. Is your company missing out on calls? Or do you want to learn more about the triggers for contact? With a little searching, call centre software solutions are simple to find. We can help, whether you’re seeking for the best outbound call centre software or just want to improve your call centre analytics software.
You can discover all of that information, as well as more, right here, including our list of the top 15 Helpdesk Contact Center solutions and how each one can benefit your particular company. After reading this post, you may anticipate having some knowledge at your disposal for choosing a course of action that suits you!
Continue reading to learn more. We should begin at the beginning. This definition should ensure that we are all on the same page, even though we address the majority of FAQs at the end of this blog post. Describe the Help Desk. Call centre software shouldn’t only be concerned with the calls. Instead, a software platform that facilitates call organisation and centralises communication and information should be in place. This is referred to as a “help desk,” and it is where your personnel will be able to rapidly access information from a chat they had with a client or customer. It also provides IT support, so if a client or employee runs into issues connecting to a VPN, they can get in touch with the help desk to get assistance.
1. Front
This is another call center software. Starting at $9 per user per month, this software can be upgraded to a Plus subscription for $24 per user per month.
It’s crucial to have the capacity to communicate with clients via apps and emails, and Front provides just that in a simple-to-use software package.
2. LiveZilla
LiveZilla focuses on data privacy and secures your clients’ information with our call centre solution software.
LiveZilla’s globe includes visitor assistance software and multi-website support, guaranteeing client happiness.
Emails and even messages from all social media networks can be consolidated into one location for convenience.
3. Hiver
Hiver enables your company to keep track of work through the widely used Gmail tool for as little as $37 per month for the “Pro” version or as little as $22 per month for the “Growth” option.
If your firm uses the Google Suite for any of its operations, this is ideal. This is another call center software.
4. HubSpot Service Hub
There is the opportunity for this call centre software solution to be a free call centre software.
The Service Hub Starter costs only $50 per month if you want to upgrade.
HubSpot offers 24/7 support through a variety of channels so that your clients and staff can find the information they need at any time.
5. LiveChat
A simple help desk software called LiveChat is used in more than 100 nations.
It offers round-the-clock real-time chat support for quick fixes to issues that arise.
LiveChat can be an excellent choice for you if you’re seeking for a straightforward and barrier-free call centre software solution. This is another call center software.
6. HelpCrunch
The initial 14 days of HelpCrunch are free.
This is another call center software. It gathers calls and messages from various platforms and even sorts through email marketing.
This software serves as a knowledge base, a help desk, and will eventually allow you to utilise a chatbot to assist your customers.
7. TeamSupport
This is another call center software. The monthly fee for TeamSupport’s support desk is $50.
Although it is designed for business-to-business use, it is also ideal for B2C (business-to-consumer) environments.
TeamSupport is a reliable call centre software option for those who deal with both commercial and private customers because it integrates the two worlds.
8. Salesforce Cloud Service
This is another call center software. Salesforce allows access to the platform via a variety of devices, including phones and tablets, in addition to computers.
The monthly fee for the Service Essentials Edition is $25 per user, whereas the monthly fee for the Professional Edition is $75 per user.
9. Re:amaze
Re:amaze is a call centre software programme that can link a variety of platforms, including Slack, Shopify, Stripe, and many more, starting at $29 per agent per month.
Users laud this help desk software for being great for various email accounts, giving it four and a half stars.
Owners of websites, apps, and stores should go there since it is the ideal setting.
10. HelpScout
An all-inclusive helpdesk solution is HelpScout. This is another call center software.
For customer care specialists, they offer an email-based platform for customer assistance, a tool for the knowledge base, and an embeddable search/contact widget. Also check Best gaming mouse
HelpScout ramps up from a base price of $20 per user each month.
11. Intercom
A messenger function is included in this call centre software that may be used throughout the entire customer experience.
Users of this system gush about how user-friendly it is and how fantastic the setup and assistance are for rapidly having the call centre software up and running.
It’s contemporary, simple to set up, data-loving, and always evolving, according to one consumer.
Intercom has a clear vision for who they want to be, and their software reflects that.
Olark, Zendesk, and Groove have all been used by me, but Intercom is the finest.
“You can tell Intercom is doing something well when my clients go out of their way to remark how much they like the chat tool.”
12. Zoho Desk
You can find every channel and chat using Zoho Desk’s single user interface. This causes it feasible for there to be a lot of calls, especially considering how important outbound call centre software is. This is another call center software.
Freshdesk is a call centre software alternative to Zoho Desk. To make it simpler for your staff to navigate, you may attach solutions directly to problems using Zoho Desk.